Soil Instruments are now running a new support system.

After sales support enquiries should be submitted directly to our new support email: support@soilinstruments.com

Service or repair enquiries should be submitted directly to our new service email: servicing@soilinstruments.com

Our knowledge base is moving to https://soilinstruments.helpdocs.com where you can also submit a support enquiry.

Please do not submit tickets through this itmsoil support site any longer.

Kind Regards

The support team

Dear support site user,

We have now introduced the Software Repository article in the Knowledgebase. This article lists all currently available Soil Instruments software arranged by product, with download links for easy acquisition.

Please note that all Knowledgebase articles previously written for software download links will no longer be available.

If you have any ideas or comments on this repository, please don't hesitate to leave a comment at the bottom of the article or contact us directly. We look forward to hearing from you.

Please find the article here: http://www.itmsoilsupport.com/index.php?/default_import/Knowledgebase/Article/View/220/0/soil-instruments-software-repository

Dear support site user,

You can now find pictures, manuals, datasheets, catalogue codes and more in our new Unit Identification Index. Located in the knowledgebase, this index allows you to easily access information and literature for each unit all in one location, with pictures and a short description to help identify our products.

The Unit Identification Index can be found at: http://www.itmsoilsupport.com/index.php?/default_import/Knowledgebase/Article/View/208/0/itmsoil-unit-identification-index

Dear support site user,

We have now introduced the manual and datasheet repository articles in the Knowledgebase. These articles include all currently available manuals and datasheets arranged by product type. Please note that the manuals will no longer be able to be found in the Knowledgebase except for the repository article.

If you have any ideas or comments please don't hesitate to leave a comment at the bottom of the repository article or contact us directly. We look forward to hearing from you.

Manuals: http://www.itmsoilsupport.com/index.php?/default_import/Knowledgebase/Article/View/205/0/itmsoil-manuals-repository

Datasheets: http://www.itmsoilsupport.com/index.php?/default_import/Knowledgebase/Article/View/206/0/itmsoil-datasheets-repository

Dear itmsoil customer,

Are you aware that you can register your request for servicing your instruments through the itmsoil support site? This is a simple and easy process that allows you to register your instrument and also track its status throughout the servicing process.

To achieve this all you are required to do is either login or register on the support site. If you are not currently registered on the support site please see the link below which walks you through the registration process.

http://www.itmsoilsupport.com/index.php?/Knowledgebase/Article/View/176/5/how-to-register-on-the-support-site

Once registered you will need to submit a ticket requesting a new service for your instrument, please provide details such as the serial number and what you require from the service (a link below has been provided detailing how to submit a support ticket). For example, you may simply require an annual recalibration of your instrument, or a fault may have developed that requires specific attention. Dependent on the fault it may be the case that a support engineer responds with a possible solution to the issue that may mean the instrument will no longer require returning for a service.

http://www.itmsoilsupport.com/index.php?/Knowledgebase/Article/View/12/5/how-to-submit-a-support-ticket-on-the-support-centre

Once a request has been submitted you will be contacted by a member of the servicing department who will provide a service case number along with a shipping label. From this point on you will be able to track where your instrument is within the service system until it is despatched to you. 

To track your instrument all you will need to do is login to the support centre, and select view tickets.  You will then be presented with all your current tickets to which you can see their status. With service cases you would expect to see them progress from ‘Awaiting Instrument’, to ‘Performing Inspection’, ‘Awaiting Customer Go-Ahead’, ‘Performing Repair’ and ‘Packing and Despatching’.  

We look forward to receiving your servicing requests in the future.