This knowledgebase covers the process of registering on the support site. This gives users access to managing their existing support tickets for technical support issues or returning instruments for servicing. 

2. Registering on the support centre

Step 1: To register on the support centre please go to www.soilsupport.co.uk (See Figure 1).

Figure 1. Support centre URL

 

Step 2: From either, the black navigation bar or main page, select “Register” (See Figure 2).

Figure 2. Submitting your issue

 

Step 3: On the following screen, please fill out all fields available. Once complete press the “Sign Up” button at the bottom (See  Figure 3.).

Figure 3. Completing registration details

 
Step 4: Next you will be presented with a Validation Pending screen (See  Figure 4). You will also be sent a validation e-mail to your registered e-mail account. Please check your e-mail account and follow the directions within the validation e-mail (Click on the internal validation link)


 

Figure 4. Registration summary

 Step 5: Once the validation link has been followed, you will be presented with a Registration Successful page. You will also receive a confirmation e-mail containing all your details.

Your registration on the support centre is complete, you will now be able to login to the support site using your registered details.

If you have any further queries, please call Soil Instruments on +44 01825 765044 for advice.

Checked MO'R v1.0 20/05/15