1. Introduction

Error message 25017 is commonly related to the In-Port database either being full or corrupt. This message can appear when using the 'Download Readings' feature. The download readings feature is available either after taking readings or by being selected within the 'Admin Mode'.

2. Recovering the database

If the user does not have any readings that need to be retrieved, and the user wishes to attempt to recover the database, to avoid a fresh install. The user should attempt the following: 

•  Enter into the "Download Readings" menu (This is achieved by Selecting 'Admin Mode' on the start-up screen, then selecting the action menu followed by 'Download Readings').
  
•  Attempt to clear all readings from the database by selecting each site in turn and deleting all readings.
  
  
• Following the above the user should retry the 'Download Readings' feature.
• If the user is still presented with the error, the user should restore a known working database file by copying a previously backed up version of the database. 

TIP: We recommend regularly backing up your In-Port database file to ensure if any such error does occur you can restore it to a previous database. Please search our knowledgebase articles for instructions on backing up your database 

3. Retrieving lost readings

If the error has occurred before the readings can be downloaded there is a possibility that the readings are lost. To try and salvage these readings, please submit a ticket to our support site, with a copy of the In_Port database (DB_Inport2.sdf) along with detailed information on when the readings were taken and the site/borehole's they were recorded on. To find the database file to be sent:

•  Connect the field PC to the computer.
   
•  Navigate to the field PC.
   
•  Select the 'SD Card' or 'Storage Card'.
  
  

TIP: Archer field PC's refer to the removable storage card as 'SD Card' Recon field PCs refer to the removable storage card as 'Storage Card' For this knowledgebase we will use 'SD Card'

•  Within the 'SD Card' you will find a file called 'DB_Inport.sdf', please copy this to your computer and submit the file as an attachment through a support ticket.  

4. Re-installing In-Port 

If recovering the database is not successful the user will need to re-install the In-Port software, which will then create a fresh database. To do so:  

•  Turn on the field PC and allow it to load.
   
•  Select the start menu windows button (From the top left corner).
   
•  From the drop down menu select 'File Explorer'.
   
•  Within the file explorer navigate to the 'SD Card' (You may require to click on a drop down arrow to see more directory options).
   
•  Once within the SD Card you will find all your In-Port files, please select the 'In_Port v.CAB' to run the installation. Proceed with installing the software to the 'Device', rather than the SD Card. 

TIP: Please search our knowledgebase articles for additional instructions on installing the software.

With the installation complete the user will have a fresh database and the error will be resolved. A new database will require the user to re-input all site and borehole data. Please find our latest version of our software for your device in the relevant  field PCs folders within our knowledgebase section. 

If you have any queries about the above information, please submit a ticket through the support site or call Soil Instruments on +44 01825 765044 for advice.

Checked MO'R v1.0 20/05/15