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itmsoil Support - Remote Support Tool
Posted by Ben Scott on 24 September 2012 09:49 AM

In our continuing quest to deliver the highest quality support for our clients itmsoil are pleased to announce an improved support tool that allows our support engineers remote access to your PC to help guide you through various issues.




If one of our support engineers believes it would be beneficial to connect in to your PC they will request the tool is downloaded directly from the itmsoil support website, which can be found in the knowledge base section Support Centre and Servicing >> Support Software. This can be immediately run, with no installation required, we will then be able to connect in and help with your issue. Once the program is closed we will no longer be able to access your PC.


This type of access allows for quick diagnosis and resolution of various issues. This can be especially useful with inclinometer related issues where the PDA can also be connected to your PC to allow our engineer the ability to be able to investigate the system remotely.

Help Desk Software by Kayako Resolve