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Posted by Stuart Burgess on 12 March 2013 10:51 AM

Dear itmsoil customer,


Are you aware that you can register your request for servicing your instruments through the itmsoil support site? This is a simple and easy process that allows you to register your instrument and also track its status throughout the servicing process.

To achieve this all you are required to do is either login or register on the support site. If you are not currently registered on the support site please see the link below which walks you through the registration process.

Once registered you will need to submit a ticket requesting a new service for your instrument, please provide details such as the serial number and what you require from the service (a link below has been provided detailing how to submit a support ticket). For example, you may simply require an annual recalibration of your instrument, or a fault may have developed that requires specific attention. Dependent on the fault it may be the case that a support engineer responds with a possible solution to the issue that may mean the instrument will no longer require returning for a service.

Once a request has been submitted you will be contacted by a member of the servicing department who will provide a service case number along with a shipping label. From this point on you will be able to track where your instrument is within the service system until it is despatched to you. 

To track your instrument all you will need to do is login to the support centre, and select view tickets.  You will then be presented with all your current tickets to which you can see their status. With service cases you would expect to see them progress from ‘Awaiting Instrument’, to ‘Performing Inspection’, ‘Awaiting Customer Go-Ahead’, ‘Performing Repair’ and ‘Packing and Despatching’.  

We look forward to receiving your servicing requests in the future.

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